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Auto-Text on Fulfillment
You can configure your KDS to auto-text customers upon fulfilling an order.
To configure auto-text on fulfillment at your location, navigate to your zones.
- Find the zone you want to configure this setting for and click on the zone settings
- Select "Yes" on the "Automatic Order Fulfillment Text"
3. Navigate to your Display settings or KDS settings
4. Display Settings: Click on the gear icon next to the display of your choice and toggle on "Auto Text"
4. KDS Settings: Toggle on the first setting "Auto Text on Fulfillment"
When this is configured correctly, upon fulfilling a ticket on your KDS, a guest will automatically be sent a message letting them know their order has been fulfilled.
To learn how to change the default messages that are sent upon fulfillment, click here.