Learn how to create custom messages, assign them as primary or default, and when to use custom messaging.
Messaging
When a guest places an order, they can automatically receive a confirmation text and text once an order is fulfilled from the KDS.
Activate Messaging on the Zone Level
Note: These zone level messaging settings only need to be turned on for automatic text on order and fulfillment from KDS. These do not need to be on for guests to receive Easy Tab or Tab Share texts.
Messaging and their settings can be customized by zone. To turn on automatic confirmation and fulfillment texts for your guests, navigate to your Zones Page and adjust the settings for each zone.
Create Custom Messages
Navigate to Location Settings--Messaging in your GoTab Manager Dashboard.
- To create a new custom message, press +add message.
- To create a custom message for a zone, press the map icon on the message, then select the zone(s) you want that message to apply to.
For Easy Tab and Tab Share custom messaging, be sure to include the Easy Tab or Tab Share link in your custom message. Without this link, the guest will not be able to get to their tab.
Messaging on the KDS
Text functionality requires having a guest's cell number attached to the tab. Click ●●● on a KDS ticket to reveal additional text functionality.
- Text & Fulfill lets guests know their order has been completed and marks the ticket complete.
- Text - Order Ready sends the guest a text to let them know their order is ready. Keep in mind this does not fulfill the order on the KDS.
- Text see staff will sends the guest a text to see the staff.
- Custom Chat allows employees to custom chat with a guest.
KDS Text on Fulfillment
On the KDS, turn on auto-text on fulfillment to alert guests that their order is ready! A green check mark on the chat bubble indicates when automatic text on fulfillment is turned on.
