--- title: Why don't I see the refund option on my POS? description: If you don't see the refund option on your POS or you are getting an error when clicking Refund, it's likely because you don't have the permission to perform that action.  You must have the permission --- [Skip to content](https://success.gotab.io/knowledge/why-dont-i-see-the-refund-option-on-my-pos#main-content) English Show submenu for translations ![GoTab Logo - White.png\]](https://success.gotab.io/hs-fs/hubfs/GoTab%20Logo%20-%20White.png?height=40&name=GoTab%20Logo%20-%20White.png) Open main navigation Close main navigation - English Show submenu for translations - Go to gotab.io Go to gotab.io Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [GoTab Help Center and Knowledge Base](https://success.gotab.io/knowledge?hsLang=en) 2. [POS](https://success.gotab.io/knowledge/pos?hsLang=en) 3. 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If you don't see the refund option on your POS or you are getting an error when clicking Refund, it's likely because you don't have the permission to perform that action.  You must have the permissions "**manage: ordering**" & "**manage: refunds**" ![](https://success.gotab.io/hubfs/image-png-May-16-2021-07-49-14-38-PM.png) - [Getting Started](https://success.gotab.io/knowledge/getting-started?hsLang=en) - [Server Training](https://success.gotab.io/knowledge/server-training?hsLang=en) - [Menu Management](https://success.gotab.io/knowledge/menu-management?hsLang=en#main-content) - [Products](https://success.gotab.io/knowledge/menu-management?hsLang=en#products) - [Modifiers](https://success.gotab.io/knowledge/menu-management?hsLang=en#modifiers) - [Variants](https://success.gotab.io/knowledge/menu-management?hsLang=en#variants) - [Product Catalog Tools](https://success.gotab.io/knowledge/menu-management?hsLang=en#product-catalog-tools) - [Menu](https://success.gotab.io/knowledge/menu-management?hsLang=en#menu) - 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