What to do if one printer is down (but other printers are working)

Note: Please make sure all cables are connected and your Wifi is working/has a strong connection. Ask if they have had any network changes recently.

Step 1: Verify the printer is plugged in, powered on and ethernet cables are plugged in

Step 2: Power cycle the PRINTER. Power cycling means to unplug the power cord, wait 60 seconds and plug it back in.

Step 3: Verify IP Address

How to obtain an IP Address from your printer

Main Method (Epson TM30, Epson TM88)

1. Turn off the printer
2. While the printer is off, press and hold the feed button.
3. While holding the feed button, turn the printer back on. Continue to hold the feed button until the printer prints network info chit

Alternative Method (Epson TM220 impact printer)

1. With the printer on, take a pen or paperclip and press and hold the small pin-hole button for 10 seconds by the network connection on the back. The printer should then print the network information on a chit. 

On the stations page, verify that the IP Address on the offline printer matches the IP Address provided on the network information chit. 

Step 4: Trace the ethernet cable from the printer. Often the printer is not plugged directly into the router but usually a switch between. Ensure the ethernet is plugged into that switch and potentially power cycle that switch before doing the final step. 

Step 5: Power cycle the GoTab box. Unplug for 60 seconds, plug back in. Can take 3-5 minutes for the box to come back online.

Note: When you power cycle the GoTab box, all printers at your location will temporarily go offline while the box reboots.