--- title: What to do if one printer is down (but other printers are working) description: "Note: Please make sure all cables are connected and your Wifi is working/has a strong connection. Ask if they have had any network changes recently." --- [Skip to content](https://success.gotab.io/knowledge/what-to-do-if-one-printer-is-down-but-other-printers-are-working#main-content) English Show submenu for translations ![GoTab Logo - White.png\]](https://success.gotab.io/hs-fs/hubfs/GoTab%20Logo%20-%20White.png?height=40&name=GoTab%20Logo%20-%20White.png) Open main navigation Close main navigation - English Show submenu for translations - Go to gotab.io Go to gotab.io Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [GoTab Help Center and Knowledge Base](https://success.gotab.io/knowledge?hsLang=en) 2. [KDS, Printers & Additional Display Setup](https://success.gotab.io/knowledge/kds-printers-additional-display-setup?hsLang=en) 3. [Printers](https://success.gotab.io/knowledge/kds-printers-additional-display-setup?hsLang=en#printers) # What to do if one printer is down (but other printers are working) ## Note: Please make sure all cables are connected and your Wifi is working/has a strong connection. Ask if they have had any network changes recently. #### Step 1: Verify the printer is plugged in, powered on and ethernet cables are plugged in #### Step 2: Power cycle the PRINTER. Power cycling means to unplug the power cord, wait 60 seconds and plug it back in. ![](https://success.gotab.io/hs-fs/hubfs/image-png-Sep-15-2020-08-06-50-30-PM.png?width=138&name=image-png-Sep-15-2020-08-06-50-30-PM.png) ![](https://success.gotab.io/hs-fs/hubfs/image-png-Sep-15-2020-08-15-54-07-PM.png?width=285&name=image-png-Sep-15-2020-08-15-54-07-PM.png) --- #### Step 3: Verify IP Address How to obtain an IP Address from your printer > **Main Method (Epson TM30, Epson TM88)** > > 1. Turn off the printer > 2. While the printer is off, press and hold the feed button. > 3. While holding the feed button, turn the printer back on. Continue to hold the feed button until the printer prints network info chit > > **Alternative Method (Epson TM220 impact printer)** > > 1. With the printer on, take a pen or paperclip and press and hold the small pin-hole button for 10 seconds by the network connection on the back. The printer should then print the network information on a chit. ![](https://success.gotab.io/hs-fs/hubfs/image-png-Sep-15-2020-08-27-40-61-PM.png?width=320&name=image-png-Sep-15-2020-08-27-40-61-PM.png) > > On the stations page, verify that the IP Address on the offline printer matches the IP Address provided on the network information chit.  > > ![](https://success.gotab.io/hubfs/image-png-Sep-15-2020-07-28-08-69-PM.png) --- #### Step 4: Trace the ethernet cable from the printer. Often the printer is not plugged directly into the router but usually a switch between. Ensure the ethernet is plugged into that switch and potentially power cycle that switch before doing the final step.  #### Step 5: Power cycle the GoTab box. Unplug for 60 seconds, plug back in. Can take 3-5 minutes for the box to come back online. ***Note: When you power cycle the GoTab box, all printers at your location will temporarily go offline while the box reboots.*** ![](https://success.gotab.io/hs-fs/hubfs/image-png-Sep-15-2020-07-42-39-46-PM.png?width=265&name=image-png-Sep-15-2020-07-42-39-46-PM.png)![](https://success.gotab.io/hs-fs/hubfs/image-png-Sep-15-2020-08-15-54-07-PM.png?width=249&name=image-png-Sep-15-2020-08-15-54-07-PM.png) --- - [Getting Started](https://success.gotab.io/knowledge/getting-started?hsLang=en) - [Server Training](https://success.gotab.io/knowledge/server-training?hsLang=en) - [Menu Management](https://success.gotab.io/knowledge/menu-management?hsLang=en#main-content) - [Products](https://success.gotab.io/knowledge/menu-management?hsLang=en#products) - [Modifiers](https://success.gotab.io/knowledge/menu-management?hsLang=en#modifiers) - [Variants](https://success.gotab.io/knowledge/menu-management?hsLang=en#variants) - [Product Catalog Tools](https://success.gotab.io/knowledge/menu-management?hsLang=en#product-catalog-tools) - 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