SMS Opt-In for Guests

In this article we will cover how guests opt-in for SMS messaging.

With the new SMS regulations, customers need to explicitly opt-in to text messaging by clicking a checkbox agreeing to be texted. 

How Guests Opt-In

-For QR ordering, guests opt-in at checkout by clicking this checkbox above their phone numbers. This messaging is customizable and we'll cover how to adjust that later in the article.

-For Easy Tab/Phone Pass/Guest Info Prompt on the POS/CFD, guests do not need to explicitly click anything to opt-in. By letting them know they will receive a text at both the top and additional messaging at the bottom, the guest is providing consent to SMS messaging. 

-On the KDS, you can click the 3 dots on a ticket to see if a guest is opted in or out for SMS messaging. The bell icon with a slash through indicates a guest has opted out of messaging. Otherwise, the normal texting functions will show. 

Customize SMS Opt-In Messaging

-Navigate to your Subscribers Page in the GoTab Manager Dashboard and click the pencil icon on Order Updates.

-Add a description. This description shows above the checkbox more thoroughly describing what a guest is opting into. We're recommending to add that this is not a marketing list and it's purely for notification when an order status updates. 

-Click over to Opt-in Text and add a brief message that will go beside the checkbox guests click to opt-in.

-From here, click submit and your SMS Order Updates messaging is complete. 

FAQS

Q: Where can I see who has opted-out? 

A: On the KDS follow the instructions above to see if a guest is not opted-in. You can also find this on the Subscribers Page of the GoTab Manager Dashboard.

^{Please note that only guests that once explicitly opted in and then opted out are reflected here. If a guest orders and simply doesn't click checkbox to opt in, they will not be reflected on your Order Updates Subscribers.}  

Q: How Can A Guest Opt-In Who Previously Opted-Out or Skipped Opt-In

A: There are a few ways to achieve this.

-Guests can text  START to your registered OpenPhone number to opt back in to SMS messaging.

-Guests can also open a past receipt from the their GoTab Customer Account at gotab.io/cust/account for your location and click the checkbox to opt-in as they would have during the checkout process shown above.

-They can also opt-in during their next order at checkout by clicking the checkbox to agree to SMS messaging.