--- title: SMS Opt-In for Guests description: In this article we will cover how guests opt-in for SMS messaging. --- [Skip to content](https://success.gotab.io/knowledge/sms-opt-in#main-content) English Show submenu for translations ![GoTab Logo - White.png\]](https://success.gotab.io/hs-fs/hubfs/GoTab%20Logo%20-%20White.png?height=40&name=GoTab%20Logo%20-%20White.png) Open main navigation Close main navigation - English Show submenu for translations - Go to gotab.io Go to gotab.io Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [GoTab Help Center and Knowledge Base](https://success.gotab.io/knowledge?hsLang=en) 2. [Integrations](https://success.gotab.io/knowledge/integrations?hsLang=en) 3. [OpenPhone](https://success.gotab.io/knowledge/integrations?hsLang=en#openphone) # SMS Opt-In for Guests ## In this article we will cover how guests opt-in for SMS messaging. With the new SMS regulations, customers need to explicitly opt-in to text messaging by clicking a checkbox agreeing to be texted.  **How Guests Opt-In** -For QR ordering, guests opt-in at checkout by clicking this checkbox above their phone numbers. This messaging is customizable and we'll cover how to adjust that later in the article. ![Screenshot 2024-10-04 123007-1](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Screenshot%202024-10-04%20123007-1.png?width=688&height=402&name=Screenshot%202024-10-04%20123007-1.png) -For Easy Tab/Phone Pass/Guest Info Prompt on the POS/CFD, guests do not need to explicitly click anything to opt-in. By letting them know they will receive a text at both the top and additional messaging at the bottom, the guest is providing consent to SMS messaging.  ![1000004352 (1)](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/1000004352%20(1).png?width=293&height=650&name=1000004352%20(1).png) -On the KDS, you can click the 3 dots on a ticket to see if a guest is opted in or out for SMS messaging. The bell icon with a slash through indicates a guest has opted out of messaging. Otherwise, the normal texting functions will show.  ![Screenshot 2024-10-04 130654](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Screenshot%202024-10-04%20130654.png?width=250&height=183&name=Screenshot%202024-10-04%20130654.png)![Screenshot 2024-10-04 130706](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Screenshot%202024-10-04%20130706.png?width=500&height=459&name=Screenshot%202024-10-04%20130706.png) **Customize SMS Opt-In Messaging** -Navigate to your [Subscribers Page](https://manager.gotab.io/manager/subscribers?pick_loc=1) in the GoTab Manager Dashboard and click the pencil icon on Order Updates. ![Screenshot 2024-10-04 120130](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Screenshot%202024-10-04%20120130.png?width=688&height=229&name=Screenshot%202024-10-04%20120130.png) -Add a description. This description shows above the checkbox more thoroughly describing what a guest is opting into. We're recommending to add that this is not a marketing list and it's purely for notification when an order status updates.  ![Screenshot 2024-10-04 113354 (1)](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Screenshot%202024-10-04%20113354%20(1).png?width=688&height=291&name=Screenshot%202024-10-04%20113354%20(1).png) -Click over to Opt-in Text and add a brief message that will go beside the checkbox guests click to opt-in. ![Screenshot 2024-10-04 113525](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Screenshot%202024-10-04%20113525.png?width=688&height=234&name=Screenshot%202024-10-04%20113525.png) -From here, click submit and your SMS Order Updates messaging is complete.    **FAQS** *Q: Where can I see who has opted-out?*  *A: On the KDS follow the instructions above to see if a guest is not opted-in. You can also find this on the Subscribers Page of the GoTab Manager Dashboard.* Please note that only guests that once explicitly opted in and then opted out are reflected here. If a guest orders and simply doesn't click checkbox to opt in, they will not be reflected on your Order Updates Subscribers.   ![Screenshot 2024-10-04 140357](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Screenshot%202024-10-04%20140357.png?width=688&height=161&name=Screenshot%202024-10-04%20140357.png) *Q: How Can A Guest Opt-In Who Previously Opted-Out or Skipped Opt-In* *A: There are a few ways to achieve this.* *-Guests can text*  **START** *to your registered OpenPhone number to opt back in to SMS messaging.* *-Guests can also open a past receipt from the their GoTab Customer Account at gotab.io/cust/account for your location and click the checkbox to opt-in as they would have during the checkout process shown above.* *-They can also opt-in during their next order at checkout by clicking the checkbox to agree to SMS messaging.*    - [Getting Started](https://success.gotab.io/knowledge/getting-started?hsLang=en) - [Server Training](https://success.gotab.io/knowledge/server-training?hsLang=en) - 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