POS Updates (7/10/24)

Updates to Quick Order 

Pay & Send will now become Send & Pay when using Quick Order if the “Can Start Open Tab” setting is toggled on for a display. This setting is on by default so most displays will see the changes listed below take effect. 

What does this change mean? 

Now when using Send & Pay with Quick Order, the order is immediately sent. This creates an open tab, and brings you to the payment screen. This change will allow food and drink preparation to start immediately while your guests complete payment, increasing the speed with which you can serve guests. 

Is Pay & Send Gone? 

No. If you have a display where an open tab is never created, toggle the “Can Start Open Tab” off pictured at the top. An example where we may want the open tabs toggle off is a coffee shop. A guest walks up, pays for a coffee and is never opening a tab that they would add to later. Toggle the “Can Start Open Tab” setting off and you’re returned to the Pay & Send setup where the order is not sent until it is paid in full as shown below. Please note that if utilizing Pay & Send, there is no ability to authorize a credit card. Since this is now a display that cannot start an open tab, there is no ability to authorize as we are looking to take payment in full and proceed to the next order.

Credit Card Payment Alert Updates

For tabs paid in full via credit card, we have added a more distinct alert letting you know that tab payment is successful and paid in full. We have also added the ability to jump straight into a Quick Order, open a new tab or dismiss to go to your main POS screen.

A partial credit card payment will provide an alert letting you know that the partial payment was successful but also that there is still a balance due. 

In the event of a credit card failure, we alert you that the card attempt was unsuccessful and provide the reason for the failure.