Open Refund

Feature Definition: How to issue an Open Refund


To issue an Open Refund from the Tabs page, simply select the refund button from the guest's order card. 


Next, select the Open Refund selector and select whether you would like to process an open refund from the payment or the tip portion of the check.


Then, enter the open amount in the refund amount field and select a refund reason and select the corresponding tax rate (if applicable). Then, select the next button.


Lastly, select the submit button from the refund confirmation screen.