--- title: How Do I Pair an NYC1? description: Here we will walk through how to pair an NYC1 via Bluetooth to your phone or tablet --- [Skip to content](https://success.gotab.io/knowledge/how-do-i-pair-an-nyc1#main-content) English Show submenu for translations ![GoTab Logo - White.png\]](https://success.gotab.io/hs-fs/hubfs/GoTab%20Logo%20-%20White.png?height=40&name=GoTab%20Logo%20-%20White.png) Open main navigation Close main navigation - English Show submenu for translations - Go to gotab.io Go to gotab.io Hello! How can we help you? - There are no suggestions because the search field is empty. 1. [GoTab Help Center and Knowledge Base](https://success.gotab.io/knowledge?hsLang=en) 2. [POS](https://success.gotab.io/knowledge/pos?hsLang=en) 3. [Set Up](https://success.gotab.io/knowledge/pos?hsLang=en#set-up) # How Do I Pair an NYC1? ## Here we will walk through how to pair an NYC1 via Bluetooth to your phone or tablet ![NYC1 Picture](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/NYC1%20Picture.jpg?width=287&height=384&name=NYC1%20Picture.jpg) [Pairing NYC1 to Point of Sale](https://success.gotab.io/knowledge/how-do-i-pair-an-nyc1#nyc_to_pos) [Pairing NYC1 to Customer Facing Display (CFD)](https://success.gotab.io/knowledge/how-do-i-pair-an-nyc1#CFD) [Pairing Continued](https://success.gotab.io/knowledge/how-do-i-pair-an-nyc1#Pairing_continued) [Troubleshooting/FAQs/Best Practices](https://success.gotab.io/knowledge/how-do-i-pair-an-nyc1#troubleshooting) **Pairing NYC1 Directly to POS** -NYC1 pairing takes place within the GoTab POS app.  -In the POS, navigate to More--Settings--Payment--Pair Payment Device. -Click [here](https://success.gotab.io/knowledge/how-do-i-pair-an-nyc1#Pairing_continued)to jump to the NYC1 pairing process. ![Screenshot\_20241107\_124907\_GoTab](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Screenshot_20241107_124907_GoTab.jpg?width=688&height=430&name=Screenshot_20241107_124907_GoTab.jpg)   **Pairing NYC1 to a CFD** -In the POS, navigate  to More--Configure CFD Settings. ![Configure CFD Settings](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Configure%20CFD%20Settings.png?width=688&height=302&name=Configure%20CFD%20Settings.png) -Now, on the CFD itself, click the Bluetooth icon by "Pair Payment Device". ![Pair Payment Device on CFD](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Pair%20Payment%20Device%20on%20CFD.jpg?width=688&height=430&name=Pair%20Payment%20Device%20on%20CFD.jpg)   **Pairing Continued** -S/N found on underneath of NYC. -"Your readers" indicates any NYC1s previously paired to this device. If S/N of NYC1 trying to pair matches one already listed under "your readers", select that one and it will automatically pair. -Click + sign if pairing a brand new NYC1 or NYC1 is not listed under "your readers". ![Your Reader No Reader Connected](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Your%20Reader%20No%20Reader%20Connected.jpg?width=688&height=280&name=Your%20Reader%20No%20Reader%20Connected.jpg) -Select the NYC1 you're trying to pair to. If you have multiple NYC1s at your location, this pair screen will show all NYC1s in range. ![Choose Reader To Pair (1)](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Choose%20Reader%20To%20Pair%20(1).jpg?width=688&height=389&name=Choose%20Reader%20To%20Pair%20(1).jpg) -Now that you've selected a reader, the reader will beep and flash blue lights, indicating it's in pairing mode. -You can pair in either order.  -Distinctly double tap the NYC1 button on the side and ***only then*** click "Pair" on the screen. ***OR*** -Click "Pair" on the screen and ***only then*** double tap the NYC1 button. ![NYC1 Pair Request](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/NYC1%20Pair%20Request.jpg?width=688&height=572&name=NYC1%20Pair%20Request.jpg) -You should now see the "All set!" screen indicating a successful NYC1 pairing. ![Pairing Successful](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Pairing%20Successful.jpg?width=688&height=517&name=Pairing%20Successful.jpg) **Troubleshooting/FAQs/Best Practices** ![Pairing Failed](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Pairing%20Failed.jpg?width=380&height=246&name=Pairing%20Failed.jpg) ***Q: I received this "Pairing Failed" screen. What do I do?*** This most commonly occurs if the double tap of the NYC1 button and "Pair" on the screen are attempted at the same time. Do one, then the other.  ***A: Try again.***    ***Q: I received the "Pairing Failed" screen again. Now what?*** ***A: Verify your device's Bluetooth is turned on. ![Bluetooth Icon](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Bluetooth%20Icon.jpg?width=501&height=145&name=Bluetooth%20Icon.jpg)***   ***Q: My reader is paired but payments are failing on the NYC1.*** ***A: Verify your GoTab POS app and NYC1 firmware is up-to-date. Don't know how? [Here](https://success.gotab.io/knowledge/product-updates-2/21/24?hsLang=en)is a previous article showing where you can find any potential app updates.***    **Best Practices** Ensure only one NYC1 is paired to your phone or tablet at a time. Having multiple NYC1s paired to the same device can lead to instances where it may look like the NYC1 isn't responding, but what's really happening is your device is paired to a different NYC1 than you're expecting. In the example image below, the left shows actual device Bluetooth settings where there are two NYC1s showing as "paired devices." In this instance, we would want to click on one of them through the device settings and "unpair" the NYC1 from the device. The right shows multiple NYC1s as well. We would prefer to only see one and if you were to "unpair" a previously paired NYC1 from the device, the image on the right would only show a single NYC1. ***-![Two Paired NYC1s Device Settings](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Two%20Paired%20NYC1s%20Device%20Settings.jpg?width=172&height=325&name=Two%20Paired%20NYC1s%20Device%20Settings.jpg)   ![Two NYC1s as Your Reader](https://success.gotab.io/hs-fs/hubfs/Knowledge%20Base%20Assets/Two%20NYC1s%20as%20Your%20Reader.jpg?width=208&height=321&name=Two%20NYC1s%20as%20Your%20Reader.jpg)*** ***Note: Unpairing is not required in an instance where multiple NYC1s have been paired to the same device but rather recommended to help alleviate any confusion and ensure your device is connecting to the NYC1 that you're expecting.***   - [Getting Started](https://success.gotab.io/knowledge/getting-started?hsLang=en) - [Server Training](https://success.gotab.io/knowledge/server-training?hsLang=en) - [Menu Management](https://success.gotab.io/knowledge/menu-management?hsLang=en#main-content) - [Products](https://success.gotab.io/knowledge/menu-management?hsLang=en#products) - [Modifiers](https://success.gotab.io/knowledge/menu-management?hsLang=en#modifiers) - [Variants](https://success.gotab.io/knowledge/menu-management?hsLang=en#variants) - [Product Catalog Tools](https://success.gotab.io/knowledge/menu-management?hsLang=en#product-catalog-tools) - [Menu](https://success.gotab.io/knowledge/menu-management?hsLang=en#menu) - [Zones](https://success.gotab.io/knowledge/menu-management?hsLang=en#zones) - [Option Groups](https://success.gotab.io/knowledge/menu-management?hsLang=en#option-groups) - [Inventory](https://success.gotab.io/knowledge/menu-management?hsLang=en#inventory) - [Notices](https://success.gotab.io/knowledge/menu-management?hsLang=en#notices) - [Links & QRs](https://success.gotab.io/knowledge/menu-management?hsLang=en#links-qrs) - [POS](https://success.gotab.io/knowledge/pos?hsLang=en#main-content) - [POS Ordering](https://success.gotab.io/knowledge/pos?hsLang=en#pos-ordering) - [POS Tabs](https://success.gotab.io/knowledge/pos?hsLang=en#pos-tabs) - [Server Necessities](https://success.gotab.io/knowledge/pos?hsLang=en#server-necessities) - [Set Up](https://success.gotab.io/knowledge/pos?hsLang=en#set-up) - [Maps](https://success.gotab.io/knowledge/pos?hsLang=en#maps) - [Finding Tabs](https://success.gotab.io/knowledge/pos?hsLang=en#finding-tabs) - [RFID Technology](https://success.gotab.io/knowledge/pos?hsLang=en#rfid-technology) - [Mobile POS](https://success.gotab.io/knowledge/pos?hsLang=en#mobile-pos) - [KDS, Printers & Additional Display Setup](https://success.gotab.io/knowledge/kds-printers-additional-display-setup?hsLang=en#main-content) - [KDS Fulfillment](https://success.gotab.io/knowledge/kds-printers-additional-display-setup?hsLang=en#kds-fulfillment) - [KDS Functions](https://success.gotab.io/knowledge/kds-printers-additional-display-setup?hsLang=en#kds-functions) - [KDS Guest Communication](https://success.gotab.io/knowledge/kds-printers-additional-display-setup?hsLang=en#kds-guest-communication) - [KDS Set-Up](https://success.gotab.io/knowledge/kds-printers-additional-display-setup?hsLang=en#kds-set-up) - [Displays](https://success.gotab.io/knowledge/kds-printers-additional-display-setup?hsLang=en#displays) - [Printers](https://success.gotab.io/knowledge/kds-printers-additional-display-setup?hsLang=en#printers) - [Processors: Cash, Gift Cards & House Accounts](https://success.gotab.io/knowledge/processors-cash-gift-cards-house-accounts?hsLang=en#main-content) - [Gift Cards](https://success.gotab.io/knowledge/processors-cash-gift-cards-house-accounts?hsLang=en#gift-cards) - [Cash](https://success.gotab.io/knowledge/processors-cash-gift-cards-house-accounts?hsLang=en#cash) - [House Accounts](https://success.gotab.io/knowledge/processors-cash-gift-cards-house-accounts?hsLang=en#house-accounts) - [Event Deposits](https://success.gotab.io/knowledge/processors-cash-gift-cards-house-accounts?hsLang=en#event-deposits) - [Integrations](https://success.gotab.io/knowledge/integrations?hsLang=en#main-content) - [7Shifts](https://success.gotab.io/knowledge/integrations?hsLang=en#7shifts) - [Quickbooks](https://success.gotab.io/knowledge/integrations?hsLang=en#quickbooks) - [Klaviyo](https://success.gotab.io/knowledge/integrations?hsLang=en#klaviyo) - [BarTrack](https://success.gotab.io/knowledge/integrations?hsLang=en#bartrack) - [Restaurant 365](https://success.gotab.io/knowledge/integrations?hsLang=en#restaurant-365) - [meez](https://success.gotab.io/knowledge/integrations?hsLang=en#meez) - [OpenTable](https://success.gotab.io/knowledge/integrations?hsLang=en#opentable) - [OpenPhone](https://success.gotab.io/knowledge/integrations?hsLang=en#openphone) - [Managing Your Tabs](https://success.gotab.io/knowledge/managing-your-tabs?hsLang=en) - [Inventory](https://success.gotab.io/knowledge/inventory?hsLang=en) - [User Experience](https://success.gotab.io/knowledge/user-experience?hsLang=en#main-content) - [Set Up](https://success.gotab.io/knowledge/user-experience?hsLang=en#set-up) - [Ordering](https://success.gotab.io/knowledge/user-experience?hsLang=en#ordering) - [Open Tabs](https://success.gotab.io/knowledge/user-experience?hsLang=en#open-tabs) - [Shared Tabs](https://success.gotab.io/knowledge/user-experience?hsLang=en#shared-tabs) - [Easy Tab](https://success.gotab.io/knowledge/user-experience?hsLang=en#easy-tab) - [Payment](https://success.gotab.io/knowledge/user-experience?hsLang=en#payment) - [Customer Accounts](https://success.gotab.io/knowledge/user-experience?hsLang=en#customer-accounts) - [Cart Rules, Segments & Loyalty/Memberships](https://success.gotab.io/knowledge/cart-rules-segments-loyalty-memberships?hsLang=en#main-content) - [Discounts](https://success.gotab.io/knowledge/cart-rules-segments-loyalty-memberships?hsLang=en#discounts) - [Control Customer Groups](https://success.gotab.io/knowledge/cart-rules-segments-loyalty-memberships?hsLang=en#control-customer-groups) - [Coupons](https://success.gotab.io/knowledge/cart-rules-segments-loyalty-memberships?hsLang=en#coupons) - [Fees](https://success.gotab.io/knowledge/cart-rules-segments-loyalty-memberships?hsLang=en#fees) - [Segments](https://success.gotab.io/knowledge/cart-rules-segments-loyalty-memberships?hsLang=en#segments) - [Loyalty & Memberships](https://success.gotab.io/knowledge/cart-rules-segments-loyalty-memberships?hsLang=en#loyalty-memberships) - [Manager Dashboard](https://success.gotab.io/knowledge/manager-dashboard?hsLang=en#main-content) - [Reports](https://success.gotab.io/knowledge/manager-dashboard?hsLang=en#reports) - [Location Settings](https://success.gotab.io/knowledge/manager-dashboard?hsLang=en#location-settings) - [Finance & Accounting](https://success.gotab.io/knowledge/manager-dashboard?hsLang=en#finance-accounting) - [Labor Management](https://success.gotab.io/knowledge/manager-dashboard?hsLang=en#labor-management) - [Pack & Route](https://success.gotab.io/knowledge/pack-route?hsLang=en) - [GoTab Apps](https://success.gotab.io/knowledge/gotab-apps?hsLang=en) - [GoTab Marketplace](https://success.gotab.io/knowledge/gotab-marketplace?hsLang=en#main-content) - [Remittances](https://success.gotab.io/knowledge/gotab-marketplace?hsLang=en#remittances) - [Shared Menus](https://success.gotab.io/knowledge/gotab-marketplace?hsLang=en#shared-menus) - [Product Spotlight](https://success.gotab.io/knowledge/product-spotlight?hsLang=en) - [GoTab Manager Dashboard Announcements](https://success.gotab.io/knowledge/gotab-manager-dashboard-announcements?hsLang=en) [![Chill listening crop-3](https://success.gotab.io/hs-fs/hubfs/Dark%20Orange%20Logo-01.png?width=66&height=23&name=Dark%20Orange%20Logo-01.png "Chill listening crop-3")](https://gotab.io/en) GoTab Help Center Copyright © 2026, GoTab Inc